Refunds & Returns – HOOOYI

We kindly hope that you like the products you receive. But if not, it is also understandable that you want a refund. You can return the item within 15 days after the package is delivered.

So sorry that we do not pay for return shipping fee Generally. We are working hard to provide a more friendly refund policy.

How to return?
1.Find out your order confirmation email.
2.Click the return entry and log in.
3.Select item(s) and reason(s) you want to return, and then submit the return request.
4.We will review your return request and contact you to help you complete the return.
5.Please note that you can only submit ONE request for each order.

Return Conditions:
Please make sure that all the item(s) are unworn, unwashed, and in the original packaging with all tags attached. Any items that appear to have been worn, washed, or altered in any way will not qualify for a refund.

A.In most cases, the original shipping fee is non-refundable.
B.Please note that is not responsible for any failed delivery attempt due to customer’s negligent behaviors, which includes but is not limited to providing incorrect consignee’s information (such as order address, contact number, or consignee’s name).

Where is my refund?
A.Generally, your refund will be processed to your original payment method.
B.Refund amount is calculated based on your payment method and return options.
C.After we process your refund/return request and the returned items is delivered to our warehouse, you will receive the refund.

So sorry we currently do not provide exchange service, but you can place a new order and initiate a refund. We will process your refund as soon as we receive the returned package.

If you still need help, please feel free to contact us.

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